About Us

We're your IT team. Local, reliable, and always on your side.

Responsive IT takes the complexity and frustration out of technology for Australian businesses. We’re a Melbourne-based team with 30+ years of experience supporting Australian SMBs.

Our Story

Built by IT people who got sick of the way IT was being done.

After decades in the industry, we’d seen the same pattern play out too many times: businesses locked into IT contracts with providers who were impossible to reach, slow to respond, and quick to blame someone else when things went wrong. Break-fix, reactive, expensive. And no one actually knowing the client’s environment.

We started Responsive IT because we believed businesses deserved better. Local support that actually shows up. A proactive approach that catches problems before they cost you. Honest pricing with no surprises. And a team that knows your name, your business, and your goals – not just your ticket number.

The result? Client relationships that average 5+ years. Businesses that stay with us not because they’re locked in – but because they don’t want to leave.

What We Stand For

Local First

We’re Melbourne-based and Australian-owned. When you call, you get people who know your business, your city, and your industry – not a call centre reading from a script.

Plain English, Always

We explain things like humans. No jargon, no acronym soup, no condescension. If a 12-year-old can’t understand it, we’ll rewrite it.

Proactive, Not Reactive

We monitor, patch, and plan – so issues are caught before they impact your business. Firefighting is what happens when someone else is managing your IT.

One Team, All In

We own the whole problem. No buck-passing, no referrals to third parties, no ‘that’s not our department’. If it’s your IT, it’s our responsibility.

Honest Pricing

All-inclusive monthly pricing. No surprise invoices. No hidden extras. You know what you’re paying and what you’re getting.

Long-Term Partners

We measure success in years, not tickets closed. We earn your business every month – no lock-in games, no complacency.

Meet the Team

The people behind Responsive IT.

When you call us, these are the people you’ll speak to. Same team, same faces, every time. That’s not a marketing line – it’s how we work.

Craig Wilson

Managing Director

Victor Borghouts

Technical Services Manager

Johann Poppenbeck

Business Consultant

Daniel Huntley

Managed Services Technician

Roshini Higgins

Office Manager

Certifications & Partners

We partner with the best in the business.

We partner with industry leading solutions to give our clients a full protection ecosystem that delivers enterprise grade security and protection. We’re not just reselling products – we’re qualified experts who know how to make them work for your specific business.